What to Expect at Your First Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
We ask that you arrive about 10 minutes early so that you have time to fill out our New Patient Form. If you'd like to save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine the best treatment plan for your four-legged friend.
Our Pet Care Philosophy
We proudly serve pet owners in the Lake Norman Area. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to pets in Mooresville, Concord, Sherrills Ford, and beyond!.
Hospital FAQs
Whether you are about to visit our Mooresville veterinary clinic for the first time, or you have been coming to us for years, you may have questions about our office policies, payment options, service, or booking procedures.
To help you to get the most out of your visit to our veterinary hospital read through the answers to our vet clinic's FAQs below.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. Each offers an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We are happy to provide you with a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care, please contact us right away to schedule an appointment.
- Do you offer end-of-life care for pets?
Yes. As pet parents, one of the most difficult experiences we face is the impending loss of a beloved companion.
Whether your best friend is in their golden years or has been diagnosed with an incurable or terminal illness, dealing with your pet's last days can be very emotional and difficult.
That's where Lake Norman at Mooresville Animal Hospital's hospice and end-of-life care services can help.
Our team will do everything we can to make your pet's final days or weeks calm, comfortable, and pain-free, including performing a comprehensive quality of life exam, prescribing medication and food for pain management, and offering humane euthanasia when the time comes
Our vets bring experience, skill, and expertise in veterinary care to help you develop a compassionate end-of-life plan customized to your pet's needs.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an urgent care visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.