Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Weekend availability

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Weekend availability

Lake Norman Animal Hospital in Mooresville, NC is a full service companion animal hospital.  Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education.  We are looking for an associate that shares these values, and wants to work in our positive practice with a family atmosphere. Our clinic is General Practice, but sees exotics as well as dogs and cats. Our hospital offers a state of the art building, dental x-ray, in house lab work and digital x-ray. Relief shifts available with flexible scheduling!

We are offering an experienced candidate:

• Earning potential starting at $110K
• Four day work week plus every other Saturday
• 2:1 Assistant to DVM ratio

Mooresville, North Carolina is in the north part of the Charlotte metro area.  We are minutes away from the fun and beauty of Lake Norman – boats, jet skis, and kayaking on the lake, as well as hiking in Lake Norman State Park.  We are 45 minutes from uptown Charlotte, with access to professional sports, theater, and concerts.  Mooresville is best known as the home of many NASCAR racing teams and drivers, along with an IndyCar team and its drivers, as well as racing technology suppliers, which has earned the city the nickname "Race City USA."

We understand the desire for a balanced lifestyle, and time away from work to enjoy our beautiful area of the country.  We offer a full benefits package, including generous CE allowance.  If this is appealing to you, we would like to meet you!  Please email your CV to Emily Lunsford at elunsford@petvetcarecenters.com